File Collaboration issues

Hi,

This mostly informational, however if you've found a solution I would be interested in hearing what it is. On Monday Box rolled out their new feature that allows users to invite collaborators to just a single file instead of needing to invite users to the entire folder.

The same day we had a user contact our local support folks when they got an error trying to open the Excel file they were invited to collaborate on using their local install of Excel. From the browser they tried to open it in their local Excel application

Please help.

Thanks!


I did not find the right solution from the Internet.


References: https://community.box.com/t5/Box-Tro...ues/td-p/44190


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